Skip to content

Sisters Away & Sanda Villa

Accommodation Terms & Conditions

Welcome to Sisters Sri Lanka! 🌴

Please take a moment to read through our Terms & Conditions. These guidelines are designed to ensure a safe, comfortable, and seamless stay for you and all our guests. By confirming a reservation with us, you agree to the following terms. We can't wait to welcome you!

Rates & Payment

  • Our room rates cover accommodation only and do not include breakfast. Applicable government taxes are included in the displayed rate.
  • Your booking is confirmed once the full amount is paid, either by card on our website or by bank transfer.
  • Card payments are taken in US dollars and processed securely by Sampath Bank. We never see or store your full card number.
  • For reservations made through Airbnb, Booking.com or another booking platform, the cancellation and payment terms displayed on that platform will apply.

Cancellations & Changes

For standard-rate direct bookings:

  • Cancel 30 or more days before arrival for a full refund. Card payments are refunded to the card you paid with; bank transfers are refunded by bank transfer.
  • Cancellations made fewer than 30 days before arrival, no-shows and unused nights following an early departure are non-refundable.
  • To cancel, email info@sisterssrilanka.com or message us on WhatsApp with your booking reference.
  • Bookings made through Airbnb are covered by Airbnb’s cancellation and payment terms.

Check-In & Check-Out

  • Check-in is from 3:00 PM and check-out is by 11:00 AM.
  • Early check-in, late check-out and after-hours arrival must be agreed with us in writing in advance. They are subject to availability and may involve an additional fee.
  • Quiet hours are from 10:00 PM to 7:00 AM. Please be considerate of other guests and our neighbours.

Guests, Visitors & Conduct

  • Only registered guests may stay overnight. Please contact us in advance regarding daytime visitors. Parties, events and excessive noise are not permitted unless agreed with us in writing.
  • Guests are responsible for their own conduct and for that of anyone in their party. We may require a guest to leave, without refund, in cases of illegal activity, threatening or abusive behaviour, serious disturbance, or repeated breach of these terms.

Pets & Resident Dogs

Guest pets are not permitted. Please be aware that three friendly resident dogs live on the property. Guests with allergies, a fear of dogs or other related concerns should consider this before booking.

Swimming Pool

  • The swimming pool is unsupervised and guests use it at their own risk. Children under 16 must be supervised by a responsible adult at all times.
  • Smoking, glassware, porcelain and other breakable items are not permitted in or around the pool area. Running, diving and unsafe behaviour are also prohibited.

Smoking

Smoking is not permitted inside guest rooms or near the main buildings due to the flammable nature of some building materials. Smoking is allowed only in the designated outdoor areas.

Parking

Parking is limited, subject to availability and allocated on a first-come, first-served basis. Vehicles and their contents are left at the owner’s risk. Please do not leave valuables inside parked vehicles.

Personal Belongings

  • Guests are responsible for looking after their personal belongings. To the extent permitted by Sri Lankan law, Sisters Sri Lanka is not responsible for items that are lost, stolen or damaged unless the loss results directly from our failure to exercise reasonable care.
  • We will make reasonable efforts to secure items left behind. Shipping can be arranged at the guest’s expense. Unclaimed items may be donated or responsibly discarded after 30 days.

Damage to the Property

Guests are responsible for damage caused by themselves or members of their party, excluding reasonable wear and tear. We may charge the reasonable and documented cost of cleaning, repair or replacement. Please let us know promptly if anything is damaged during your stay.

Third-Party Services

Tours, transport, rentals and other services provided by independent operators are subject to the provider’s own terms. Although we may help arrange or recommend these services, the provider remains responsible for delivering them.

Events Beyond Our Control

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including severe weather, natural disasters, government restrictions, strikes and utility outages. If such circumstances prevent us from providing your accommodation, we will contact you as soon as reasonably possible and offer an alternative date, accommodation credit or a refund for any accommodation we are unable to provide, as appropriate and subject to applicable law.

Our Responsibility

We will provide our accommodation services with reasonable skill and care. Nothing in these terms excludes or limits any responsibility that cannot legally be excluded under Sri Lankan law.

Governing Law

These terms are governed by the laws of Sri Lanka. Any dispute will be subject to the jurisdiction of the courts of Sri Lanka.